Use Stock Check to capture the physical count for the right branch, compare it with the system quantity, then investigate any difference before making corrections.
Before you start
- Choose the branch and the stock area you are counting before you begin.
- Decide whether the count covers serialized devices, accessories or both.
- Make sure the team is not still receiving, selling or transferring the same stock while you count if you want a clean result.
Step-by-step guide
- Open Stock Check and start the count for the correct branch or inventory scope.
- Capture the physical quantity or identifiers exactly as they appear during the count.
- Compare the counted result against the recorded system stock and isolate every mismatch.
- Use Mobile Stock, Accessory Stock or IMEI tracking to understand why a difference exists before approving any adjustment.
How to confirm it worked
- The branch and stock scope match the physical count you performed.
- Each mismatch can be explained by a movement, receiving issue or data-entry problem.
- The count record is complete enough for a supervisor or auditor to review later.
Common mistakes
- Counting one branch while another branch is selected in the system.
- Mixing serialized and non-serialized items in one unclear count.
- Adjusting stock before explaining the source of the difference.
Do this in Cellivo
Open the live Cellivo screen in the next tab while keeping this answer open here.
More answers
How do I add a new GRN?
Open Add Purchase Bill, choose the supplier and branch, enter every received item with the correct cost and identifiers, save it, then verify the receipt in Check GRN.
How do I verify a GRN after receiving stock?
Use Check GRN immediately after purchase-bill entry to confirm the supplier, quantities, item lines and totals match the stock that actually arrived.
How do I check whether a mobile device is in stock?
Open Mobile Stock, filter by branch or product details, then use IMEI or serial tracking if you need device-level proof for one item.
How do I trace one phone using its IMEI or serial number?
Open IMEI & Serial Tracker, search with the full IMEI or serial number, then read the movement or status history before making any stock decision.