Open IMEI & Serial Tracker, search with the full IMEI or serial number, then read the movement or status history before making any stock decision.
Before you start
- Use the full IMEI or serial number without missing digits.
- Know whether you are solving a stock, repair, sale or return question.
- Avoid editing stock until you understand the history attached to the identifier.
Step-by-step guide
- Open IMEI & Serial Tracker and search using the exact IMEI or serial value.
- Review the current status, related product and any movement history linked to that identifier.
- Cross-check the result in Mobile Stock or the related screen if the question involves branch availability.
- Use the trace result to explain whether the device is in stock, sold, transferred, repaired or returned.
How to confirm it worked
- The tracker returns the same model and branch story you expected.
- The identifier history explains the current status without gaps.
- Any follow-up page you open matches the same device record.
Common mistakes
- Searching with an incomplete IMEI or the wrong serial number.
- Editing a stock record before reading the movement history.
- Assuming a device is missing when it was actually transferred or sold.
Do this in Cellivo
Open the live Cellivo screen in the next tab while keeping this answer open here.
More answers
How do I add a new GRN?
Open Add Purchase Bill, choose the supplier and branch, enter every received item with the correct cost and identifiers, save it, then verify the receipt in Check GRN.
How do I verify a GRN after receiving stock?
Use Check GRN immediately after purchase-bill entry to confirm the supplier, quantities, item lines and totals match the stock that actually arrived.
How do I check whether a mobile device is in stock?
Open Mobile Stock, filter by branch or product details, then use IMEI or serial tracking if you need device-level proof for one item.
How do I compare physical stock with Cellivo stock?
Use Stock Check to capture the physical count for the right branch, compare it with the system quantity, then investigate any difference before making corrections.