Open Mobile Stock, filter by branch or product details, then use IMEI or serial tracking if you need device-level proof for one item.
Before you start
- Know the branch, model or IMEI you are searching for.
- Decide whether you only need availability or full serialized history.
- Make sure you are checking the correct branch before answering the customer or staff member.
Step-by-step guide
- Open Mobile Stock and apply any branch, category or product filters that narrow the list quickly.
- Look for the device line, then review quantity, price, warranty and availability details.
- If the search depends on one exact unit, open IMEI & Serial Tracker and search with the identifier.
- Use the result to confirm whether the device is sellable, reserved, missing or already moved.
How to confirm it worked
- The branch and model filters reflect the question you were asked.
- The IMEI tracker result tells the same story as the stock page.
- You can explain whether the unit is available, already sold or moved elsewhere.
Common mistakes
- Answering stock questions without checking branch context.
- Using accessory stock pages for serialized mobile items.
- Treating quantity visibility as proof for one exact IMEI unit.
Do this in Cellivo
Open the live Cellivo screen in the next tab while keeping this answer open here.
More answers
How do I add a new GRN?
Open Add Purchase Bill, choose the supplier and branch, enter every received item with the correct cost and identifiers, save it, then verify the receipt in Check GRN.
How do I verify a GRN after receiving stock?
Use Check GRN immediately after purchase-bill entry to confirm the supplier, quantities, item lines and totals match the stock that actually arrived.
How do I trace one phone using its IMEI or serial number?
Open IMEI & Serial Tracker, search with the full IMEI or serial number, then read the movement or status history before making any stock decision.
How do I compare physical stock with Cellivo stock?
Use Stock Check to capture the physical count for the right branch, compare it with the system quantity, then investigate any difference before making corrections.