Answer
Open Reload Sell, choose the correct operator or reload product, enter the sale value and payment details, then save the transaction.
Before you start
- Know the operator, reload value and customer context if your branch records it.
- Make sure there is enough reload balance before confirming the sale.
- Keep the correct payment information ready if the sale is not simple cash.
Step-by-step guide
- Open Reload Sell and select the correct operator or reload item.
- Enter the reload amount and any customer or reference details required by the branch.
- Confirm payment details and review the final amount before saving the transaction.
- Check the result on Reload Dashboard if you need to confirm the sell flow posted successfully.
How to confirm it worked
- The sale saves successfully and appears in reload activity.
- The value and operator match what the customer requested.
- The balance impact is visible in reload tracking after the save.
Common mistakes
- Using the wrong operator or reload value.
- Selling without checking whether enough balance is available.
- Recording a reload through the wrong screen.
Do this in Cellivo
Open the live Cellivo screen in the next tab while keeping this answer open here.
More answers
How do I check reload activity quickly?
Open Reload Dashboard, check the branch and operator context first, then use the sell or topup pages when the dashboard shows a movement or balance issue.
How do I add more reload balance for selling?
Open Reload Topup, choose the correct operator or balance target, enter the replenishment value, save it, then re-check Reload Dashboard.