Answer
Open Reload Dashboard, check the branch and operator context first, then use the sell or topup pages when the dashboard shows a movement or balance issue.
Before you start
- Confirm which branch or operator you are reviewing.
- Know whether you are checking performance, an error or a balance shortage.
- Be ready to open Reload Sell or Reload Topup if the dashboard points to an operational issue.
Step-by-step guide
- Open Reload Dashboard and confirm the branch or operator filters.
- Review the main totals and recent activity to understand whether selling or balance movement is the issue.
- Open Reload Sell for transaction questions or Reload Topup for balance replenishment questions.
- Use the dashboard again after the fix to confirm the activity now looks correct.
How to confirm it worked
- The dashboard totals match the branch or operator you intended to review.
- You can identify whether the issue belongs to selling or topup flow.
- Follow-up actions are taken from the correct reload page.
Common mistakes
- Reviewing reload numbers under the wrong branch.
- Treating a low balance as a selling issue without checking topup history.
- Using standard POS logic for reload questions that belong in the reload module.
Do this in Cellivo
Open the live Cellivo screen in the next tab while keeping this answer open here.
More answers
How do I record a reload sale?
Open Reload Sell, choose the correct operator or reload product, enter the sale value and payment details, then save the transaction.
How do I add more reload balance for selling?
Open Reload Topup, choose the correct operator or balance target, enter the replenishment value, save it, then re-check Reload Dashboard.