Answer
Open Reload Topup, choose the correct operator or balance target, enter the replenishment value, save it, then re-check Reload Dashboard.
Before you start
- Know which operator or balance pool needs the top up.
- Confirm the amount being added and the finance approval behind it if your branch requires one.
- Check the current balance first so you understand the size of the shortage.
Step-by-step guide
- Open Reload Topup and select the correct operator or reload balance target.
- Enter the replenishment amount and any required references or notes.
- Save the topup and confirm the updated balance inside the reload workflow.
- Open Reload Dashboard to make sure the operator can now support normal selling again.
How to confirm it worked
- The new balance is visible after the topup save.
- Reload selling can continue without the previous shortage warning.
- The topup value and operator match the finance instruction you received.
Common mistakes
- Adding balance to the wrong operator.
- Entering the topup amount without checking the current shortage.
- Assuming the topup worked without verifying the dashboard afterward.
Do this in Cellivo
Open the live Cellivo screen in the next tab while keeping this answer open here.
More answers
How do I check reload activity quickly?
Open Reload Dashboard, check the branch and operator context first, then use the sell or topup pages when the dashboard shows a movement or balance issue.
How do I record a reload sale?
Open Reload Sell, choose the correct operator or reload product, enter the sale value and payment details, then save the transaction.