Repair Service
3 answers in this category.
Who this category is for
Front desk staff, technicians, service coordinators
How to use this category
- Submit the repair with accurate device and customer information.
- Use processing screens to update status, notes and readiness.
- Open tracking or invoice views when customers or staff need a clear status answer.
What to remember
- Good intake notes reduce technician confusion later.
- Update repair status quickly so front-desk promises stay realistic.
- Keep device identifiers accurate for repair, return and customer-history consistency.
How do I create a new repair job card?
Open Repair Submit, capture the customer, device and issue details clearly, save the intake record, then use Track Repair if the customer needs status updates later.
How do I answer a customer asking for a repair update?
Use Track Repair to search the job quickly, confirm the latest status, then open Processing or the repair invoice view if the customer needs more detail.
How do I update a repair after technicians start work?
Open Repair Processing, find the job card, update the status and notes clearly, then confirm the new state is visible for front-desk follow-up.