Answer
Open Repair Submit, capture the customer, device and issue details clearly, save the intake record, then use Track Repair if the customer needs status updates later.
Before you start
- Keep the customer phone number and device identifier ready.
- Write down the fault exactly as the customer describes it.
- Check whether the device already has a repair history if the customer is returning.
Step-by-step guide
- Open Repair Submit and enter the customer details, device model and IMEI or serial if required.
- Record the reported issue, visible condition and any accessories handed over with the device.
- Review charges, promised dates and notes before saving the job card.
- Share the job reference with the customer so the repair can be tracked later.
How to confirm it worked
- A repair reference or job card is created successfully.
- Customer and device details are readable and complete enough for technicians.
- The customer can be found later in Track Repair using the saved reference.
Common mistakes
- Creating the repair without a clear fault description.
- Skipping the device identifier when the branch normally tracks it.
- Forgetting to record accessories received with the device.
Do this in Cellivo
Open the live Cellivo screen in the next tab while keeping this answer open here.
More answers
How do I update a repair after technicians start work?
Open Repair Processing, find the job card, update the status and notes clearly, then confirm the new state is visible for front-desk follow-up.
How do I answer a customer asking for a repair update?
Use Track Repair to search the job quickly, confirm the latest status, then open Processing or the repair invoice view if the customer needs more detail.