Answer
Open Repair Processing, find the job card, update the status and notes clearly, then confirm the new state is visible for front-desk follow-up.
Before you start
- Know the repair reference or customer/device details for the job.
- Confirm the technician has already shared the correct status update.
- Avoid changing the status until the note and promised next step are clear.
Step-by-step guide
- Open Repair Processing and search for the correct repair job.
- Update the service status, technician notes and any billing or completion flags that changed.
- Save the update and review the job summary to confirm the new status is visible.
- Use Track Repair or the saved repair view if front-desk staff need to answer the customer immediately.
How to confirm it worked
- The job card now shows the latest repair stage and notes.
- Front-desk staff can explain the next step from the saved record.
- The repair is not left in an old status after the update is complete.
Common mistakes
- Changing the status without updating the note that explains it.
- Editing the wrong job because the reference was not checked carefully.
- Marking a repair complete before billing or collection readiness is confirmed.
Do this in Cellivo
Open the live Cellivo screen in the next tab while keeping this answer open here.
More answers
How do I create a new repair job card?
Open Repair Submit, capture the customer, device and issue details clearly, save the intake record, then use Track Repair if the customer needs status updates later.
How do I answer a customer asking for a repair update?
Use Track Repair to search the job quickly, confirm the latest status, then open Processing or the repair invoice view if the customer needs more detail.