Answer
Use Supplier Return Dispatch after the return decision is approved, select the items going back, confirm the supplier-side value, then save the dispatch record.
Before you start
- Confirm the supplier has already agreed to receive the return.
- Know the exact items, quantities and expected supplier credit before dispatch.
- Check whether the item is tied to a customer return, stock defect or direct supplier issue.
Step-by-step guide
- Open Supplier Return Dispatch and find the stock or return entry that needs to go back to the supplier.
- Select the correct items, quantities and dispatch notes or references.
- Review the supplier-side value, movement effect and destination details before saving.
- Follow the result in returns or supplier-side finance pages if the branch needs credit confirmation later.
How to confirm it worked
- The dispatched quantity matches the stock actually leaving the branch.
- The supplier and item selection are correct on the saved dispatch.
- The follow-up value can be traced later in supplier or return history.
Common mistakes
- Dispatching the wrong quantity or wrong item.
- Saving the dispatch before the supplier-side arrangement is clear.
- Treating the return as complete before the supplier credit is confirmed.
Do this in Cellivo
Open the live Cellivo screen in the next tab while keeping this answer open here.
More answers
How do I create a return for a sold item?
Open Create Return, locate the original sale or item context, choose the correct return method and refund handling, then save the return and review it in the returns list.
How do I check a customer's loyalty points before using them?
Open Customer Points, find the customer, review the current balance and recent movement, then open the points ledger if you need transaction-level detail.